Maximizer CRM Professional Services Packages

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Our NEW CRM Express Services packages are designed to minimize risk and downtime and maximize efficiency with Maximizer CRM. CRM Express Services consists of three service categories that will enable you to achieve your business objectives:

PRE CRM Implementation Services

To ensure that all your business objectives are recognized during the pre-CRM implementation stage, Maximizer's Professional Services consultants will gather project and business requirements from you and present it in ways that are understandable by your team and actionable by Maximizer Professional Services.

Maximizer Software's Proven Methodology

We analyze your current business processes. Supporting your sales, marketing, and customer service operations, we map the preferred processes into your CRM Solution.

We work with you to identify potential areas for business process improvement. Our software monitors the execution of the business processes so that your managers can analyze and change processes in response to data, rather than just a hunch.

We work with you to streamline your processes across people, departments, and systems. We help you identify improvements available through out-of-box functionality and configuration; and areas for reducing costs and improving workflow efficiencies with customized or automated processes.

To help you measure the success of your Maximizer CRM implementation, our Professional Services consultants will help you:

  • Measure the return on your CRM investment with quantifiable results such as improvements in efficiency and increases in sales
  • Create a schedule for when you will start to see a return
  • Show you how a return can be achieved in weeks
  • Improve your return with better business processes and effective user training

Maximizer CRM will work with multiple departments in your organization to map out implementation and training plans, and evaluate current and future customization requirements so you remain competitive, adaptive and flexible.

CRM Implementation Services

The faster you get your Maximizer CRM software in place, the sooner your business can start profiting from your CRM investment. With Maximizer’s implementation approach, your Maximizer CRM installation is easier, faster, and more successful. Our professional approach incorporates a well-defined phased process, and utilizes Maximizer CRM specific implementation best practices, guidelines, and tools to help you follow the process effectively.

Implementation Steps

STEP 1 : Set up & Configure

  • Deployment
  • Customization & Integration
  • Business Process Automation

STEP 2 : Visualize Key Performance Indicators Using
  • Production Reporting and Analytics
  • Ad-hoc Reporting and Analytics using Column Views
  • Dashboards

STEP 3: Education Services

  • Create high user acceptance through education
  • The benefits of using Maximizer’s implementation methodology
  • Assists in keeping Maximizer CRM implementations on-track
  • Minimizes project construction and installation time
  • Ensures critical business processes are addressed
  • User requirements are addressed by extensive user consultation and review processes throughout project phases
  • An evolutionary delivery process which enables implementation of unforeseen and changing requirements before full rollout
  • A staged delivery process enables you to meet high-priority user needs first and to fully realize enterprise productivity
  • Facilitates the planning and construction process
  • Assists in producing requirements and design specifications, as well as project plans and schedules quickly and accurately

POST CRM Implementation Services

Measure your success with a CRM Efficiency Audit

Achieve your customer and sales objectives with an in-depth examination of your CRM processes and solution. A Maximizer CRM Audit is performed by a senior Professional Services consultant that has extensive experience. On completion you will receive a full report with detailed recommendations that will help you maximize your CRM investment through industry best practices.

Our Post CRM Implementation Services Include:
  • Review of your CRM and business processes, identifying how they currently operate and how to gain operational efficiencies
  • Perform a Maximizer configuration review to ensure that your software and components (e.g. MaxExchange, Workflow) are installed and configured optimally
  • Perform a review of your CRM database server
  • Preview your CRM infrastructure and hardware and network (including remote) resources to ensure you have capable support staff and the tools to manage the CRM software effectively.

 

Speak directly to the experts at 1800 800 610 or e-mail us to request further information.