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Customer Support Policies
Thank you for purchasing a Maximizer Software product - we hope you enjoy using it. At Maximizer Software, we pride ourselves on the strength and reliability of our software to keep your important customer information at your fingertips at all times. The latest releases of our software are the easiest to install and configure. But if you need assistance in setting it up, our business partners near you or our expert Customer Support representatives are here to help you. There are various support options available to you, as listed below. Or contact us to inquire about premium support options for you and your business.
Please note that you will also need to register your software to receive customer support. Available support options:
- Product Upgrade Assurance (PUA)
- Premium Customer Support
- Pay As You Go Customer Support
- Online
Solution Center
Product Upgrade Assurance (PUA)
When you invest in a leading CRM software solution, you want to ensure the continued success of your strategic CRM initiatives - for your users and your customers. Throughout your deployment, Maximizer Software's Product Upgrade Assurance (PUA) help you ensure that your system and users are running at the speed of your business.
With upgrades to the next version of Maximizer, you'll stay current with the latest updates and best technology. So your business continues to attract prospects, win new customers, and increase repeat business.
PUA provide you with:
Product updates at no additional charge, complimentary for the first year and thereafter at a fee.- Major upgrades to the next version of Maximizer to stay current with the latest technology. ²
- Ensure compatibility with latest operating systems and productivity tools
- Benefit from latest features and enhancements.
- Service releases and fixes are for the current and previous release only and these are available via our live update process.
Premium Customer Support
Premium Customer Support1 is our Premium Support service. Throughout your deployment, Maximizer's Premium Support help you ensure that your system and users are running at the speed of your business and you'll receive a priority response to your inquiries.
Premium Support provides you with two options of support, Premier level and Silver level support. For a complete overview what is included in Premium Support Services, please click on Overview Premium Support Services.
Pay As You Go Customer Support
| Read Tips for your call | |
| Technical telephone support is available five days from 9am-5pm (AEST). | |
| Support Australia: The service is charged at AU$4.50 (incl. GST) per minute. |
190 22 33 44 5 |
| Support New Zealand: The service is charged at NZ$4.50 (incl. GST) per minute. |
0900 77 88 9 |
The charge will not commence until you select "0" on your phone. |
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For Premium Support: |
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Online Solution Center
The online Knowledge Base Center provides all of our customers with as much information as possible - for free! It's the fastest and easiest way to get the technical information you need. Go to the Knowledge Base to check answers to frequently asked technical questions, read recent product announcements, and download the latest software updates.
The online Software Support Centre provides all of our customers with important information for your customer relationship management (CRM) and contact manager software to your business. The Software Support Centre section has been designed to provide you with as much online assistance as possible.
Training Guides
Want to be more productive and save more time? Use Maximizer and Maximizer Enterprise Training Guides to train yourself and others in your organisation on using the software to your advantage.
¹ Premium Support is required for the first year with any purchase of Maximizer CRM.
2 Major upgrade does not include upgrades to third-party software such as databases, report designer software (Crystal Reports, Radius90), and Workflow Automation powered by KnowledgeSync.